Privacy Policy

Ijaba (operated by PROGIFY LTD) processes messages sent through connected Facebook and Instagram accounts solely to provide automated and human-assisted customer support on behalf of the business you are messaging.

Data we store

For each connected business: its profile, the Facebook Page / Instagram connection metadata and an encrypted Page access token, product catalogue, and knowledge/FAQ content. Inbound message events are held only briefly in a processing queue and purged after processing — they are not retained as a per-business store.

When a business runs an online store on Ijaba, an order placed there keeps the name, mobile number, delivery address and note the shopper typed, the items and the amount, so that business can prepare and deliver it. Only that business sees these details. The shopper follows their order through a private link; we keep only a scrambled copy of that link, so it cannot be recovered from our records.

Requesting deletion of your data

Business owners can request deletion of the data Ijaba holds about them in two ways:

• On Facebook, open Settings & privacy → Settings → Apps and Websites (or Business Integrations), select Ijaba, and choose Remove, requesting that your data be deleted. We receive the request automatically and issue a confirmation code you can use to track it.
• Email us at privacy@progifyltd.com.

We honour deletion requests within 30 days.

Step-by-step instructions are on the Delete my data page.